Privacy Policy

D’Stars Fast Ferry (“we”, “us”, “our”) operates the website https://dstarsfastferry.com and provides fast boat transfer and activity booking services between Sanur, Bali and Nusa Lembongan. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Who We Are

Our website address is: https://dstarsfastferry.com. D’Stars Fast Ferry is a boat transfer and tour operator based in Sanur, Bali, Indonesia.

What Personal Data We Collect

When you use our website, make a booking, or contact us, we may collect:

  • Booking details: full name, phone number, email address, WhatsApp number, travel dates, number of passengers, and pickup location
  • Identification details (where required for boat manifest/insurance purposes): nationality and ID/passport number
  • Communication data: messages you send us via WhatsApp, contact forms, email, or social media
  • Payment information: payment confirmation details processed through our booking partner (we do not store full payment card details on our own servers)
  • Technical data: IP address, browser type, device information, and pages visited, collected automatically through cookies and analytics tools

Why We Collect This Data

We use your personal data to:

  • Process and confirm your boat ticket or activity booking
  • Contact you regarding schedule changes, pickup arrangements, or booking confirmations
  • Respond to inquiries sent via WhatsApp, email, or our contact form
  • Improve our website and services based on how visitors use the site
  • Comply with local maritime, tourism, or insurance regulations that require passenger information
  • Send you promotional offers or updates, where you have agreed to receive them

Online Booking System

Bookings made through our website are processed via a third-party booking platform. When you complete a booking, your details (name, contact information, and travel details) are shared with this booking partner solely for the purpose of processing your reservation and payment. We recommend reviewing our booking partner’s own privacy practices if you would like further detail on how they handle your data.

Contact Forms and WhatsApp

If you contact us through our website form, email, or WhatsApp, we collect the information you provide (such as your name, contact number, and message content) to respond to your inquiry. WhatsApp conversations are subject to WhatsApp’s own privacy policy in addition to this one.

Cookies and Analytics

Our website uses cookies and similar technologies, including Google Analytics and Google Tag Manager, to understand how visitors use our site and to improve our services. These tools may collect information such as your approximate location, device type, browser, and pages visited. You can disable cookies through your browser settings, though this may affect some website features.

Embedded Content

Our website may include embedded content such as Google Maps. Embedded content from other websites behaves in the same way as if you had visited that website directly, and may collect data about your interaction with it.

Who We Share Your Data With

We may share your personal data with:

  • Our online booking and payment processing partner, to complete your reservation
  • Service providers who assist with hosting, analytics, or customer communication
  • Local authorities or port/maritime officials, where required by regulation
  • We do not sell your personal data to third parties for marketing purposes

How Long We Retain Your Data

We retain booking and communication records for as long as necessary to fulfil your booking, respond to any follow-up inquiries, and comply with legal, tax, or insurance obligations. Data is deleted or anonymized when it is no longer needed for these purposes.

Your Rights

Depending on your location, you may have the right to:

  • Request a copy of the personal data we hold about you
  • Ask us to correct inaccurate information
  • Request that we delete your personal data, subject to any legal or administrative retention requirements
  • Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details below.

How We Protect Your Data

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our services are not directed at children under 13, and we do not knowingly collect personal data from children without parental involvement (for example, when a parent books travel on behalf of a minor).

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

D’Stars Fast Ferry
Jl. Matahari Terbit No. 3, Sanur, Denpasar Selatan, Bali, Indonesia
Phone: +62 361 4492430 / +62 361 4493651
WhatsApp: +62 811 3898 444